FREQUENTLY ASKED QUESTIONS
Where do you deliver?
Our delivery area includes, but is not limited to:
City of San Diego
North County: Del Mar, Solana Beach, Encinitas, Rancho Santa Fe, Carlsbad, Poway
East County: La Mesa, Lemon Grove, Santee, parts of El Cajon
South County: National City, Chula Vista
PBM now offers pick up at our commercial kitchen, simply click “Pick Up” at checkout.
Pick-up is available on Monday’s between 5:30 pm and 7 pm at our commercial kitchen in Clairemont.
It is your responsibility to call or text 858-255-0590 if you cannot pick up during the designated pick up window. Please keep in mind a $20 fee will be applied for custom pick up time slots. If we do not hear from you by Tuesday at noon, your meal package will be considered abandoned and will be donated locally to those in need.
*If you live outside of our delivery area and cannot pick up, please contact us. We make every effort to accommodate each order!
What if no one is home?
Deliveries are Monday evenings between 6:30 pm and 10 pm. We encourage you to leave a cooler or insulated bag outside for our driver to place your meals in. If no cooler is provided, we will leave your meals at your front door. If there is no access to the front door, meals may be left outside of the building. Please have your phone on and near you during our delivery window so our drivers can reach you.
What comes in my meal package?
Each meal in your customized package of 5, 10, 15, or 20 meals will be packed individually, one serving per container. We use airtight 24 oz containers that are BPA free, microwave and freezer friendly, and recyclable.
WHAT IF I FORGOT TO CHOOSE MY MEALS OR CHOSE THE WRONG NUMBER OF MEALS?
If you made a mistake on your order, please contact us ASAP so we can fix it on our end. If we do not hear from you then we will happily choose meals for you, totaling the number in your purchased meal package.
DO YOU OFFER ECO FRIENDLY CONTAINERS?
ABSOLUTELY! We offer 100% NATURAL FIBER CONTAINERS per your request. To choose this option, please write in “eco-containers” under the food allergies section of your order form. Please note, these containers do not seal completely; therefore, we highly recommend transferring your meals into airtight containers as soon as they are delivered to ensure they stay fresh all week.
Is Monday your only delivery day?
YES. To ensure freshness, make sure to plan your week ahead of time and freeze meals you plan to eat later in the week. Our meals are best fresh, within the first 5-7 days in the refrigerator.
If you are not available on Monday between 6:30 pm and 10 pm for our free delivery, you can choose to pick up your meals by clicking “Pick Up” at checkout. Please contact us if you need other special arrangements.
CAN I BE PUT ON A SUBSCRIPTION?
ABSOLUTELY, PBM is all about convenience! To be set up on a weekly subscription please click here; otherwise, you can pay by the week. You can create an account and use the sign in feature to access your saved checkout details and previous orders.
Follow the link to learn more about our easy subscription meal service.
What iF I want to PAUSE OR cancel my SUBSCRIPTION?
To pause your subscription fill out a Pause Request Form by Saturday at 7 pm. We can set a date for your subscription to start back up.
You can cancel your subscription by logging into your account at any time. To cancel an open “pending” order, part of a subscription, you must contact us by Saturday at 7 pm so we can process a full refund. You can find your scheduled payment date under the “Next Order” tab of your subscription details.
Follow the link to learn more about our convenient subscription meal service.
What if I have dietary restrictions or need accommodations?
You can type in your dietary needs on your order form at checkout. We take allergies seriously and we do our best to accommodate everyone.
Our commercial kitchen has equipment that has been shared with known allergens. Do not order if your allergen is life threatening.
CAN I CHOOSE WHAT INGREDIENTS ARE INCLUDED IN MY MEALS BASED ON MY PREFERENCES?
YES! Based on your preferences we can create customized meal plans for an added charge. Please contact us for more information on our personalized meals including personalized ingredient requests.
If you have ingredient preferences and choose to order off our weekly menu, we cannot guarantee your preferences will be met for each meal. While we do our best to accommodate each order, we highly recommend ordering a personalized meal plan where our chefs create meals specifically based on your needs.
dO YOU LIST NUTRITIONAL FACTS FOR YOUR MEALs?
YES! Follow the link to see the nutritional facts for the new menu and the previous week’s menu.
Are all meals 100% vegan?
YES! All meals are one hundred percent plant-based and free of any animal by-products, including honey. Follow the link to learn more about our our high food quality standards.
Are your meals organic?
We use locally sourced organic ingredients whenever possible. We also source from locally owned farms that are not always certified organic. Follow the link to learn more about our our high food quality standards.
How do I reheat my meals?
Our meals are microwavable, however, for optimal taste, we always recommend reheating your meals in the oven or on the stove-top. If you decide to freeze meals, simply take them out the night before and let them defrost in the refrigerator. To learn more about our general recommendations for reheating meals, please click here.
How do I benefit from eating Plant Based meals?
A whole food, plant based diet is optimal for health, and not just for preventing disease, but also for reversing chronic conditions like heart disease and type 2 diabetes. To learn more about the science-backed health benefits of eating a whole food, plant based diet, please visit our Research Page.
Will I get enough protein?
YES! All living things are made of protein, including plants. In fact, plants are nutrient makers and animals are nutrient consumers. When you consume plants, you are getting your protein directly from the source! To learn more, watch “The Truth About Protein”.
What can I watch with my friends and family to understand Plant based nutrition?
There are many great documentary films out now. We recommend The Game Changers, Forks Over Knives, PlantPure Nation.
How can I get my School or employer to carry plant based meals?
We are excited to bring Plant Based Meals into schools, hospitals, residential facilities, and the workplace! We believe health and nutrition should be easily accessible. If you are interested in learning how we can help, please visit our Corporate Orders page or contact us directly.
How Many calories are your meals?
Our meals range from 350-550 calories. One of the major advantages of the whole-food, plant-based diet is that you won’t need to count calories or practice portion control. Plant-based foods have a lot more bulk because they contain more fiber and water than the standard American “diet” foods. This bulk takes up more space, so our stomachs end up stretching sufficiently to shut off hunger signals despite our having consumed fewer calories overall. As such, a whole-food, plant-based diet is the only way to eat to feel full while also consuming fewer calories.
WHAT DOES WHOLE FOOD, PLANT-BASED MEAN?
A whole food, plant-based diet is one that centers on whole, unrefined, and unprocessed foods. It's made up of fruits, vegetables, whole grains, beans, legumes, nuts, and seeds.
Follow the link to learn more about our our high food quality standards.